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| What some of our customers say about our dealership.
To add a testimonial of your own, submit it on the Customer Survey Page
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"First time bike owner here... just wanted to give a big thanks to NY Steve and Alan for being so patient on my financing,you guys are awesome keep up the good work..."
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By: Ben pennville,IN
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"Purchased 2 bikes so far was very pleased with how everything was handled."
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By: paul warsaw,IN
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"Just your friendship made me and my wife feel comfort in buying my 2008 Ultra, thank you very much from my wife cheryl and I."
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By: roger fremont,IN
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"Most of these testimonials state how great the service was when they purchased there bike. I would like to comment on how great their service is after you purchase your bike.
It's been over 2 years since the first time I talked with NY Steve and over a year since I bought my Street Bob. The amount of patience he had in my decision making was amazing, but what really shows their level of service is the continuing help, advice, and friendly conversations you get from all the staff there.
How many times did you make a friend when buying a car or motorcycle?"
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By: Luke Fort Wayne,IN
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" AS A FIRST TIME BUYER I WOULD JUST LIKE TO SAY....THANKS. THE KNOWLEDGE AND HONESTY OF MY SALESMAN WAS GREATLY APPRECIATED AND SURPRISING. I CAME ALMOST EVERYDAY FOR 2 WEEKS TRYING TO DECIDE ON A BIKE. THE PATIENCE THAT WAS SHOWN BY JIM "RASCAL" WAS REFRESHING AND REASSURING. "
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By: GABRIEL BLUFFTON,IN
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"I purchased a 2008 Ultra Classic in November and everything from the personal to the dealership itself was outstanding. I have been treated great from the first time I walked in to everytime I have had contact with them since the purchase. The financing department worked with me on the purchase of the bike.I am very satisfied with the whole dealership. I would recommend anyone to River City for a motorcycle."
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By: Michael West Unity,OH
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"I've been in "other" dealerships that make you feel like it's a privelage for you to enter their store. River City is just the opposite. They treat customers with respect and appreciation. I just bought my 1st Harley and River City made it a 100% positive experience. Thank you!
Kevin Klein"
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By: Kevin Auburn,IN
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"With help and advice from Dale Steve and the rest of the staff I got my first HD the way I wanted it. They were all very freindly and helpfull. "
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By: James Fort Wayne,IN
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By: Patrick Columbia City,IN
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"Thank you Steve, Dale and all the staff. Friendliest bunch I have found in ANY Harley shop, you made buying my first Harley a joy."
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By: Tim Warsaw,IN
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"I looked at a lot of shops, when we bought our bike,you made us fell like you cared that we got what we wanted thanks you are the best Steve/Diana syracuse In"
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By: Steve/Diana syracuse,IN
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"I have to say that this, by far, was the best, and most pleasant environment that I've been in as far as dealerships go. "NY" Steve is great to work with and I would recomend him to anyone who is interested in buying a bike. I think there are "other" dealerships that could take a lesson from River City."
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By: mike auburn,IN
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"N.Y. Steve made this a great experience! This is my first Harley and I will be back! I enjoyed meeting everyone at River City and would recommend them to any one! You are definitely a "family" business. Great Job!
Rick (2007 Road King Classic)"
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By: Rick Fort Wayne,IN
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"I have always wanted a Harley. Never thought I would own one, my lovely wife and I were out looking at all brands of motorcycles. We came to RiverCity, and we fell in love with our 2006 Ultra Classic. It was used, but only had 5000 miles on it. Someone really took care of her. All the staff at RiverCity was great, especially Alan. You bet if I were to ever have the chance to buy another bike, RiverCity is where I would go. I will tell all my friends about my dealings with this great dealership. "
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By: Terry Waterloo ,IN
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"STEVE,DALE,CHRIS AND ALL THAT HELPED TO GET ME INTO AN '07 SOFTAIL CLASSIC, YOU GUYS ROCK!!! THE WHOLE EXPERIANCE WAS GREAT FROM TIME ME AND MY WIFE WALKED INTO THE DOOR TO THE TIME MY BIKE WAS DROPPED OFF. YOU GUYS ARE THE BEST AND IT SHOWS. THANKS AGAIN FOR ALL OF THE HARD WORK.
CHAD & APRIL
NEW HAVEN,INDIANA"
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By: CHAD NEW HAVEN,KY
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"I bought my first Road King from river city a couple of years ago the sales staff was great. And returned this year to buy my new 2007 screamin eagle ultra clasic, little did I know that my wife "mary" had already been in talking to the sales staff about aquiring the bike as a Christmass gife to me." ya hoo i am one lucky guy! ". River City though they could'nt produce one from their invetory went to great lengths to locate one for us. I would like to thank Steve and Dale for all the great asstiance in locating it. They went above and beyond the call of duty! Thanks again Jim & Mary Krug"
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By: Jim angola,IN
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"Your sales and financing dept. went well above and beyond to get me into my new Electra Glide Standard! Thanks"
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By: Grogg Auburn,IN
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"You guys are absolutely the greatest! Everyone from Jim to Dale and all the staff in parts, service, etc. are fiendly and helpful. My Heritage Softail Classic was my first Harley and if there comes a time to try something different, you can be sure it will come from River City! Keep up the excellent job and I hope to see you soon (more goodies)!"
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By: Howard Harlan,IN
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"My first Harley, WOW !! I bought a 2007 Sportster XL1200C. I love it. I was told by Alan it was there first 2007 Sportster sold."
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By: Rodney Fort Wayne,IN
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"Even though I did not purchase a Harley from you guys,I did get some parts and accessories from you and I think the gentlemen in sales that sold be my ARAI helmet spent more time with me than anyone else would have at any other store, like across town..Anyway good job and I will be in soon to buy my first Harley....Thanks from an American Soldier from Fort Wayne"
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By: keith fort wayne,IN
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"From the minute that Linda & I walked thru the door, we were treated like friends. The sales staff that we worked with (Jim, Steve & Dale)were top notch, knowledgeable, friendly and patient. The entire buying experience was relaxed and enjoyable. Our bikes are beautiful and all options / accessaries were just as we ordered. The parts dept., accessary sales, and service teams were friendly & helpful. Financing was a breeze.
RiverCity HD is a first class organization.
Best Regards, Tom & Linda Becker"
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By: Tom & Linda Fort Wayne,IN
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"you guy's & gal's made me feel like I was the only one in the store and you were there just to serve me.
thank's Phil"
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By: Phil Fort Wayne,IN
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"WOW....WOW....WOW... MY FIRST HARLEY FROM RIVER CITY. DID NOT REALIZE THINGS COULD BE THIS GOOD. BETWEEN MY FELLOW EMPLOYEES AND MYSELF WE HAVE PURCHASE 7 BIKES THERE IN ONE YEAR!!!!!! THATS RIGHT SEVEN BIKES!!! ALL OF US AT HAROLD CHEVROLET AND BEN DAVIS CHEVROLET HAVE HAD A GREAT TIME FROM THE TIME WE WALK IN TO FOLLOW UP SERVICE AND DETAIL AND ACCESSORIES. I'M IN THE BUSINESS OF CUSTOMER SATISFACTION, SO I'M ALWAYS LOOKING TO SEE HOW OTHER RETAILERS TREAT THERE CLIENTS... DALE YOU GOT IT RIGHT... WILD BILL YOU GOT IT RIGHT....CHRIS YOU GOT IT RIGHT...IT HAS BEEN ONE YEAR ON MY ROAD KING CLASSIC I LOVE EVERY MILE... I NEVER LOVED EVERY MILE WHEN I PURCHASED FROM THAT OTHER GUY ACROSS TOWN. ALL I CAN SAY IS THANK YOU FOR THE GREAT DEAL, THE GREAT SERVICE, AND THE GREAT PARTS DEPARTMENT. EVEN THOUGH I NEVER RECIEVED MY CALENDER THATS OK, YOU GUYS MADE UP FOR IT BY GOING WAY BEYOND THE CALL OF DUTY. YOUR MY HARLEY STORE FOR LIFE.....KEN HOBROCK"
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By: kenneth leo,IN
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"Just bought my first brand new bike, an 06 Sportster 1200 Custom. I've been in many dealers but NOT ONE of them made me feel like a member of the family. Jim & Dale in sales made everything painless & a great experience. Chris in parts knows his stuff and was an invaluable help getting the parts I needed to add. Everyone there was friendly and totally helpful. Will never go anywhere else for anything Harley...Thats for Sure.
THANK YOU ALL!!!!!!!"
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By: William Ft Wayne,IN
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"We bought a new Grand Prix from Harold's Cheverlot in Angola (great people)and they had a promotional deal with River City Harley that gave us a free Harley when we bought a car. A week later, we were at River City picking out our new ride. What a wonderful experience we had with both teams! Harold's and River City truley are the best professionals in the business and treated us like old friends. They made the first weeks of the new 2006 year the best ever. Special thanks to Racheal and Jason at Harold's Cheverlot in Angola. River City Harley team, thanks to Dale, Chris, and Bill for their professionalism, respect, and treating us like family. You will definetly see us back for business and to stop in to say hello.
Greatest thank you's to all of you for putting us on top of the world. Sheri Byrer"
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By: Sheri Fremont,IN
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"You guys are moving in the right direction unlike the other Harley Dealer in town that ask me to leave because all I did is eat his free food after spending about $20,000.00 over the years.(What a joke he is and how they seen my last dollar. I will never return to that dealer even if it was the last dealer on earth. Would walk before that.) I Did have a problem a few years ago in service and it was taken care of like it should be. Chris and Steve in parts are wonderfull to work with and know what is going on. Thanks again I will be back."
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By: Jerry Ft. Wayne,,IN
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"Thanks for taking care of my bike. Picked up a piece of metal in the rear tire after taking part in the 9/11 memorial ride in New York City. Came and got me off the toll road and got me back out on the road after the close of shop hours. "
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By: Dave Zion,IL
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"What an awesome crew! They actually called me to tell me they made a mistake and overcharged me by $160.00. They then gave me the money back! I can't say enough good things about Ted (sales mgr), Allen (finance mgr), Chris (parts), and Haley (service). I will never go anywhere else for sales, parts, or service! Thank You all for a wonderful experience!! "
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By: JASON FORT WAYNE,IN
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"love this place
rentals department great idea"
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By: norman fort wayne ,IN
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"dear gang at river city all of you were great people to work with . from the first time my wife and came to the store. until we rode our 2005 fatboy off the showroom floor you all treated us as if we had all been friends for 20 years thanks for all you have done.we look foward to seeing all of you soon john and tammy"
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By: john claypool,IN
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"We purchased our motorcycle from your store. This is my second HD and your store, by far, was alot more enjoyable to work with than the last. Alan was fantastic to work with and he was very helpful, even when (I'm sure) I got on his nerves! I wouldn't hesitate to buy another great motorcycle from your store! You definitely made us feel like family!! Thanks again!"
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By: Michael LaGrange,IN
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"You seem to have better values than the other Harley Dealer in town. More sales, and larger discounts on items such as gifts,Motorclothes,Boots,Belts ect. We enjoy doing business with you. Thanks! Jim and Sandy"
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By: James Fort Wayne,KS
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"After Discusing the purchase of a new Softail and a umpleasent encounter at another dealership. I went to Rivercity and everyone from Sales to service was more than helpful and outstangingly pleasant to deal with. I ordered and paid for my new softail. I would recomend Rivercity to anyone wanting a new or used machine or just parts and service.
Sincerly
Chaz "
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By: Charlie Grabill,IN
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"Even though Im young the whole staff treated me very well and worked with me even when I had trouble getting financing. The whole staff is very friendly and knows the products that they sell.
Thanks again Rivercity
Adam Bower"
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By: Adam Fort Wayne,IN
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"Ted, Alan and Chris were as friendly as possible. We were not "jumped" upon when we came in by Ted (sales) but when he did come up and asked if he could help I simply said "I want to buy a Harley". My wife, Marty, and I looked at the floor availability but Ted took us back and showed us everthing thay had in the warehouse. We had choices to make. I bought a Low Rider.
Alan in Finance was just great and explained all the available protection and warrenty plans and Chris helped us pick out additional accessories and a more practical riding seat for Marty.
Talk about instant family! No regrets! We are sorry we did not do this long before now because River-City made it so affordable. Our dream come true!"
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By: John Fort Wayne,IN
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